Frequently Asked Questions

Tell us about your project through Get a Quote — the product, design, and quantity. Our team reviews it and prepares a formal quotation. Once issued, a quotation stays valid for 7 days.

Yes — share your own design when you request a quote. Where artwork is involved, we need your approval before your order goes into production.

Yes — where artwork is involved, we need your approval before your order goes into production.

Yes — custom apparel, team and sports wear, corporate and workwear, personalized products, and branding and signage are all part of what we produce, using methods including DTF printing, embroidery, sublimation, and UV-DTF.

It depends on the product — DTF printing, embroidery, sublimation, and UV-DTF are all methods we offer, but not every method applies to every product. Each product’s own page shows the methods available for it.

Yes — most of our products are well suited to bulk orders. Let us know your quantity when you request a quote.

There's no universal turnaround time — it depends on your specific job and our current production schedule. We'll let you know the expected timeline with your quotation. Rush work may be possible, subject to availability.

Applying to the Reseller Program is free, and every application is reviewed manually — it's not an automatic approval. Approved resellers get access to reseller pricing and dropshipping/white-label fulfilment.

Because custom and personalized products are made to your approved requirements, change-of-mind returns are generally not accepted. If there is a genuine production error by Prints Empire, please contact us so we can review the issue and determine the appropriate remedy.